Privacy Policy

Effective Date: August 4, 2026

Welcome to Tidewater Totes, ("Tidewater Totes," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, or rent our moving equipment.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Delivery and pickup address

  • Payment information (processed securely by our payment processor)

  • Rental history

  • Communications with our company

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our website

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and manage rentals

  • Schedule deliveries and pickups

  • Process payments

  • Respond to customer inquiries

  • Provide customer support

  • Improve our website and services

  • Send reservation confirmations and service updates

  • Detect fraud and protect our business

  • Comply with legal obligations

3. Payment Information

Payments are processed through trusted third-party payment providers such as Stripe. Tidewater Totes does not store your full credit or debit card information on our servers.

Please review the privacy policy of your payment provider for additional information regarding how your payment information is handled.

4. Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Measure website traffic

  • Improve customer experience

You may disable cookies through your browser settings, although doing so may affect website functionality.

5. Information Sharing

We do not sell your personal information.

We may share information with trusted third parties only when necessary to:

  • Process payments

  • Deliver services

  • Operate our website

  • Comply with applicable law

  • Protect our legal rights

  • Respond to lawful requests from government authorities

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While we strive to protect your personal information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain customer information only as long as reasonably necessary to:

  • Complete rentals

  • Maintain business records

  • Resolve disputes

  • Comply with tax and legal requirements

8. Your Privacy Rights

Depending on where you reside, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of information when permitted by law

  • Request information regarding how your data is used

To exercise these rights, contact us using the information below.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Children's Privacy

Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 13 years of age.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes become effective when posted on this page. The Effective Date above will indicate the most recent revision.

12. Contact Us

If you have questions regarding this Privacy Policy, please contact:

Tidewater Totes

Phone: (757)848-3332

Email: info@tidewatertotesva.com

Website: www.tidewatertotesva.com