Terms and Conditions

Effective Date: August 4, 2026

Welcome to Tidewater Totes, ("Tidewater Totes," "we," "our," or "us"). These Terms & Conditions govern your use of our website and rental services. By accessing our website, requesting a reservation, or renting our equipment, you agree to these Terms.

1. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding agreement to rent equipment from Tidewater Totes.

2. Reservations

Reservations are subject to equipment availability and are not guaranteed until confirmed by Tidewater Totes.

We reserve the right to refuse or cancel any reservation due to equipment availability, incorrect pricing, suspected fraud, or other legitimate business reasons. Also, by submitting payment you agree to all terms and conditions set forth in this section.

3. Pricing

All prices are listed in U.S. Dollars.

Applicable Virginia sales tax will be added during checkout unless otherwise exempt by law.

Prices may change without prior notice; however, confirmed reservations will be honored at the agreed-upon rate.

4. Payments

Payment is due at the time of booking unless otherwise agreed in writing.

By submitting payment, you authorize Tidewater Totes to charge your selected payment method for:

  • Rental fees

  • Applicable taxes

  • Approved add-on services

  • Late fees

  • Cleaning fees

  • Replacement or damage charges as outlined in the Rental Agreement

5. Rental Equipment

Customers are responsible for all rented equipment from the time of delivery until pickup has been completed.

Equipment includes, but is not limited to:

  • Moving totes

  • Tote lids

  • Dollies

  • Hand trucks

  • Any additional rented accessories

6. Customer Responsibilities

Customers agree to:

  • Use equipment in a safe manner.

  • Keep equipment reasonably clean.

  • Protect equipment from theft, loss, or unnecessary damage.

  • Have all equipment empty and accessible at the scheduled pickup time.

  • Notify Tidewater Totes promptly if equipment is lost, damaged, or stolen.

7. Deliveries & Pickups

Customers are responsible for providing accurate delivery and pickup addresses.

Tidewater Totes is not responsible for delays caused by:

  • Severe weather

  • Traffic conditions

  • Road closures

  • Circumstances beyond our reasonable control

Reasonable efforts will be made to communicate any scheduling delays.

8. Cancellations

Reservations may be canceled without charge if canceled at least 24 hours before the scheduled delivery date.

Cancellations made within 24 hours of delivery may be subject to a cancellation fee.

9. Late Returns

Additional rental charges may apply if equipment is not available for pickup on the scheduled return date.

Continued failure to return equipment may result in replacement charges and collection efforts as permitted by law.

10. Damage or Loss

Customers are financially responsible for equipment that is lost, stolen, destroyed, or damaged beyond normal wear and tear.

Replacement costs are identified in the Rental Agreement and may be charged to the payment method on file.

Normal cosmetic wear from ordinary use is not considered damage.

11. Website Use

Users agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Introduce viruses or malicious software.

  • Copy or reproduce website content without permission.

12. Intellectual Property

All logos, branding, photographs, graphics, website content, and trademarks displayed on this website are the property of Tidewater Totes, LLC unless otherwise noted.

Unauthorized use is prohibited.

13. Disclaimer of Warranties

Our website and services are provided "as is" and "as available."

To the fullest extent permitted by law, Tidewater Totes disclaims all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

14. Limitation of Liability

To the fullest extent permitted by law, Tidewater Totes, LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or rental services.

Our total liability shall not exceed the amount paid by the customer for the applicable rental.

15. Indemnification

Customers agree to indemnify and hold harmless Tidewater Totes, LLC, its owners, employees, and agents from claims, damages, liabilities, costs, and expenses arising from misuse of rented equipment or violation of these Terms & Conditions.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Commonwealth of Virginia.

Any legal action arising under these Terms shall be brought in a court of competent jurisdiction located within the Commonwealth of Virginia.

17. Changes to These Terms

Tidewater Totes may modify these Terms & Conditions at any time. Updated versions will be posted on this website with a revised Effective Date.

Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

18. Contact Information

Tidewater Totes

Phone: (757)848-3332

Email: info@tidewatertotesva.com

Website: www.tidewatertotesva.com